Last Halloween night, Carol Jean Mays frantically
searched up and down the halls of Independence Regional Health Center.
The former Missouri state legislator from Independence
was looking for a nurse to help her husband, Ronald Mays. He was in the
hospital's intensive care unit that night, fighting for his life against
kidney failure. He needed a bandage changed; another time he needed pain
medicine.
"There was nobody at the nurse's station," she
recalled. "They were in patients' rooms, working with other patients
when I found them."
Ronald Mays died Nov. 7 at age 73. Carol Jean Mays
said she did not blame anyone at the hospital for his death. She has
tremendous admiration for the nurses.
But, she said: "If a nurse has too much to do and is
overworked and overstressed, the stress level is undoubtedly going to
wear on her and perhaps make it impossible for her to do as good a job
as she would like to do."
Independence Regional at that time was owned by
Health Midwest, which was purchased in April by HCA Inc.
Hospital officials declined to comment on the incident involving Mays
but said steps had been taken to increase the number of nurses there.
"Nurses are vital to Independence Regional Health
Center for delivering quality care," said Michelle Smith, the hospital's
chief nursing officer. "Because of this, we have made great strides to
recruit nurses. This includes increased salaries for both incoming and
existing nurses, and efforts to make working for Independence Regional
Health Center more rewarding and less stressful. We have recruited 31
new registered nurses since our purchase by HCA," for a total of 256,
she said.
Still, Mays' anecdote points to a serious threat to
the health of Americans: a chronic shortage of nurses that is affecting
the quality of care being delivered and contributing to nurses burning
out.
For several years, report after report, from entities
such as the U.S. Department of Health and Human Services and the
Joint Commission on Accreditation of Healthcare Organizations,
has sounded alarms about the tightening supply of nurses, spewing out
worrisome numbers and warning of dire consequences.
Hospitals and nursing schools have responded in a
variety of ways, including recruiting more men.
The commission said in a 2002 report that there were
126,000 nursing positions unfilled in hospitals around the country.
Sicker patients with fewer nurses to care for them
amount to a "prescription for danger," said the commission, a nationwide
accrediting group based in Oakbrook Terrace, Ill.
The commission reported nearly 400 incidents in which
inadequate nurse staffing levels had been a factor in patient deaths,
injuries or permanent loss of function.
In the meantime, the nation's estimated 78 million
baby boomers are approaching the age where they will need more care.
Nurses also are aging. The commission said the average age of a working
registered nurse in 2002 was 43.3, and that was expected to rise to 50
by 2010.
"This is a critical problem," Dennis O'Leary,
president of the commission, said in an interview. "It is one of the
areas in which the federal government needs to put more resources on the
table. They have failed miserably."
Many nurses say they feel overburdened by having to
care for too many patients. Because of changes in hospital admission
patterns, the patients are sicker than they used to be and require a
more intense level of care.
Even nurses in the best of circumstances work harder
to keep up. Donna Carnicom, a rehabilitation nurse at St. Luke's
Northland Hospital's Smithville campus, said nurses had more
responsibility for patient care and must take charge of more
sophisticated procedures and equipment.
She said she saw more nurses burning out and that the
pressures get to her sometimes, too.
"There have been times when I've gone home and
thought, `Oh my God, I can't do another day of this,' " she said.
But the gratitude she receives from patients makes it
all worthwhile, Carnicom said.
Like Carnicom, 54, many nurses are nearing retirement
age. But recruiting all the young people needed to replace them is
tough. The nursing work force is still largely composed of women, and
they have many more career opportunities than they used to.
Nurses also can find many jobs outside traditional
hospitals, such as at specialty clinics that offer easier working
conditions.
Nurses who work for temporary employment agencies fill
some of the gaps, but the overall problem continues to fester.
"There is indeed a shortage," said Mary Ellen Doyle,
vice president and chief nursing officer at St. Luke's Hospital. "You've
got an aging population requiring increasing intensity of service and an
aging work force. As the aging nurses are dropping out of the
profession, the number of young nurses coming in has been declining."
The issue of nurse staffing levels has become a bone
of contention between Nurses United for Improved Patient Care and
HCA Inc., which bought the former Health Midwest hospitals earlier this
year.
Nurses United, a union, complained for years about
staffing levels at the former Health Midwest hospitals.
Officials of Nashville, Tenn.-based HCA promised to
bolster nursing ranks after the company bought Health Midwest in April.
HCA announced soon after the purchase that it had
earmarked nearly $6 million to give raises to nurses. Bryan R. Rogers,
president of HCA's Midwest Division, said the company has recruited more
than 200 nurses to its area hospitals, for a total of about 2,300.
But nurses with the union say HCA has not solved the
problem.
"HCA has not addressed the nursing shortage at all,"
said Barbara Hopkinson, a post-surgical nurse at HCA's Menorah
Medical Center in Overland Park. "You're there for the patient, to
give the best quality care you can give. You just don't have the time to
give it."
Julie Ginther, a nurse at Menorah and a Nurses United
organizer, said there also is a problem with HCA moving nurses into
departments where they are not properly trained.
"It's a daily crisis," Ginther said.
Ginther said some nurses are filing "assignment
despite objection" documents with the union to indicate that they, under
protest, performed assignments they considered unsafe. Examples are
caring for patients without adequate staff or giving care in an area in
which the nurse lacks adequate training.
Rogers said HCA moves nurses around to different
departments if they are needed, "but not to areas they're not
experienced in."
But while nurses and their employers may disagree on
particulars, virtually everyone acknowledges the seriousness of the
problem.
The U.S. Department of Health and Human Services
reported in 2000 that the registered nurse population grew only about
1.3 percent a year between 1996 and 2000, compared with average annual
increases of 2 percent to 3 percent in earlier years.
The nursing shortage also has drawn the attention of
Kansas City area malpractice attorneys.
"More and more clients of mine come in with concerns
and experiences of nurses not being available when needed in the
hospital," said Kansas City lawyer Jim Bartimus. "And it's not from the
nurses not working hard. Today, the nurses are being asked to do more
with less than ever before."
In a case that drew national attention, HCA's
Wesley Medical Center in Wichita in 2000 agreed to pay $2.7 million
to the family of Shirley Keck. A lawsuit against the hospital alleged
that Keck suffered a paralyzing stroke because of nursing shortages at
the hospital.
Wichita attorney Brad Prochaska, who represented Keck,
said hospitals continue to scrimp on nursing staff.
A typical salary for registered nurses in the United
States is about $45,000, though wages vary based on factors such as
education and experience.
There are many professions in which people can make
more money, but some say pay is not the main culprit behind the nursing
shortage.
A 2001 study by Peter D. Hart Research Associates
said the top reason nurses leave patient care, other than retirement, is
to seek a job that is less stressful and less physically demanding.
Cheryl Thompson, a recovery room nurse at HCA's
Medical Center of Independence, said her salary is adequate. What
makes her unhappy is not being able to take the two 15-minute breaks she
is supposed to get in the morning and afternoon.
"My feet hurt," Thompson said. "I can't get a snack. I
go home exhausted."
Much of the discussion on the nursing shortage focuses
on nurse-to-patient ratios, which quantify the number of patients a
nurse takes care of.
AFT Healthcare, the
American Federation of Teachers affiliate that includes Nurses
United, has issued guidelines on what the minimum nurse-to-patient
ratios should be in various hospital departments. Examples are 1-to-4 on
general medical-surgical floors, 1-to-2 in intensive care units and
1-to-1 in operating rooms.
AFT said appropriate staffing levels must take into
account factors such as the type of facility and how sick the patients
are.
Rogers said the nurse-to-patient ratios in HCA's area
hospitals meet AFT ratios in most areas, but the nurses with the union
dispute that.
The alarms and complaints also are being heard in the
halls of government. Last August, President Bush signed the Nurse
Reinvestment Act, which is designed to relieve the shortage through
means such as nursing scholarships. Earlier this year, Congress
appropriated up to $20 million to fund the legislation, but critics say
that is not nearly enough.
"This is a drop in the bucket," said Margaret
VanAmringe, vice president for external relations for the Joint
Commission,
A sum closer to $200 million is needed, VanAmringe
said.
Sen. Pat Roberts of Kansas recently called for $175
million in funding for Nurse Reinvestment Act education programs.
California has passed regulations on nurse staffing
levels. Sen. Daniel Inouye , a Hawaii Democrat, recently introduced the
Registered Nurse Safe Staffing Act, which would establish a
requirement for minimum staffing ratios.
Mary Nash, an intensive care nurse at Medical Center
of Independence and a Nurses United negotiator, said the union would
like to see nurse staffing legislation passed in Kansas and Missouri.
"We could have these ratios without legislation, if
the hospitals were willing to do that," she said.
Officials of area hospitals and nursing schools say
they are taking actions to ease the shortage, with some help from job
cuts in other professions.
Angela Connelly, spokeswoman for Independence
Regional, said the additional nurses hired there have enabled the
hospital to offer nurses more flexible scheduling. This should help
reduce the nurses' stress level, she said.
The University of Missouri-Kansas City School of
Nursing added a bachelor of science in nursing program in 2001, said
Nancy Mills, dean of the school. Fall 2002 enrollment at the school was
472, up from 363 in 2001 and 318 in 2000, she said.
"As the job market has gotten worse, more people are
entering nursing school, many seeking a second career option," Mills
said.
Karen Miller, dean of the University of Kansas
School of Nursing, said it has established programs to attract
experienced nurses into advanced degree programs that would qualify them
for leadership and specialty roles, such as nurse administrators and
clinical nurse specialists.
Bridget Koan, a KU School of Nursing spokeswoman, said
the school had 462 enrollees in the fall of 2002, down slightly from 469
in 2001. Koan said the decline was caused by a decrease in graduate
student enrollment. The number of undergraduate enrollees totaled 296 in
2002, up from 282 in 2001 and 278 in 2000.
Miller said media coverage of the nursing shortage has
raised awareness of nursing career possibilities.
"People have a sense that there are jobs available in
nursing and that there are lots of opportunities for nurses, here and
nationwide," she said.
Mills and Miller said both schools were getting help
from federal grants.
Dana Dye, chief nursing officer with HCA's Research
Medical Center, said the Research College of Nursing sends
speakers to junior high and high schools to talk up nursing and offers
an accelerated nursing degree program for people who already hold a
bachelor's in other fields.
Doyle, the chief nursing officer at St. Luke's, said
it seeks to retain nurses through programs such as flexible work
scheduling and continuing education paid for by the hospital. Nurses
participate with doctors and administrators in making key decisions, she
said.
Nurses at Truman Medical Centers also are
reimbursed for the cost of continuing education, said Lewis Hughes,
chief nursing officer.
UMKC's Mills said her school and other nursing schools
are seeking to recruit more men to nursing. Men made up 5.4 percent of
the nation's 2.7 million nurses in 2000, up from 2.7 percent in 1980,
according to a survey by the U.S. Department of Health and Human
Services' Division of Nursing.
"That's a great pool of people that's been
under-recruited," Mills said.
Carnicom, the rehabilitation nurse, said the
gratification of helping patients get back on their feet has helped her
avoid burnout. It also helps to work in a hospital where there is good
teamwork, she said.
But Carnicom worries about what will happen when she
and her peers retire.
"I'm scared to death," she said. "Who's going to be
taking care of me?"